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Pre-empting customer churn
How much would you invest to prevent a mass customer exodus? Everything Everywhere, the merged T-Mobile / Orange behemoth, was happy to spend £150 per customer to shore up its customer base following...
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OMG EOL – LOL
end of life /ɛ́nd ə́v lájf/ v. To discontinue, drop, put out of misery, send to sleep with the fishes, take round the back and shoot, go the way of the Norwegian Blue Product managers are full of...
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Change management and product management on Mind the Product
Some people say that a change is as good as a rest. They’ve probably never had to change an organisation’s product culture, though. For July’s ProductTank London, Marc Abraham (@MAA1) brought us...
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48: Mac or PC? You don’t have to pick a side
I’m writing about 100 things I’ve learned about product management. If you lived in the UK or US at the time, you may remember the Apple adverts from a years ago gently mocking their competitor,...
View ArticlePre-empting customer churn
This content was originally published more than ten years ago and is archived here for preservation. More up-to-date content is available on this blog. How much would you invest to prevent a mass...
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OMG EOL – LOL (or: How to take a product to end of life)
This content was originally published more than ten years ago and is archived here for preservation. More up-to-date content is available on this blog. end of life /ɛ́nd ə́v lájf/ v. To...
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Change management and product management on Mind the Product
Some people say that a change is as good as a rest. They’ve probably never had to change an organisation’s product culture, though. For July’s ProductTank London, Marc Abraham (@MAA1) brought us...
View ArticleClik here to view.
48: Mac or PC? You don’t have to pick a side
I’m writing about one hundred things I’ve learned as a product manager. If you lived in the UK or US at the time, you may remember the Apple adverts from a years ago gently mocking their competitor,...
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PRODUCTHEAD: New year’s resolutions
PRODUCTHEAD is a regular newsletter of product management goodness, curated by Jock Busuttil. Subscribe to PRODUCTHEAD sit down. product up tl;dr Make small changes and embrace experimentation People...
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